FAQs - Frequently asked questions
Les questions les plus posées
Combien coûte la livraison ?
Les frais dépendent du poids du colis et du pays : par exemple de 6,50 € à 14,99 € en Belgique et de 6,99 € à 20,60 € en France, en Allemagne et aux Pays-Bas pour un colis jusqu'à 25 kg. Chaque fiche affiche le tarif pour la taille choisie. Voir la grille complète.
Puis-je échanger mon tapis ?
Oui, une fois par commande, dans les 14 jours suivant la réception. Les frais de renvoi et de la nouvelle expédition sont à votre charge, et la différence de prix est réglée ou remboursée. Comment échanger.
Quelle taille choisir ?
Au salon, le tapis passe idéalement sous les pieds avant du canapé ; dans une chambre, il dépasse de 50 à 60 cm de chaque côté du lit ; sous une table, comptez environ 60 cm de plus que la table de chaque côté. Lire le guide des tailles.
What are the shipping times for your products?
We take 1-2 days to process your order then 3-5 days to deliver it to you.
Do you ship anywhere in the world?
No, we only deliver to Europe.
Where do we ship your product from?
Our offices are located in Brussels , Belgium .
Do you provide product tracking information?
Yes, wait 1-2 days after your order.
Some items are missing from my order, what's happening?
You can contact us by email: teamhomebyg@gmail.com
I received a damaged item. What can I do?
We are sorry to hear this. Simply send us an image of the damaged item in question to the email address: teamhomebyg@gmail.com and we will send you a similar replacement item as quickly as possible.
Where are you located?
We are located in Brussels in Belgium.
I still have not received my order. What's taking so long?
We apologize for the delay. You can, however, track your order and see where it is at any time. If you still feel you need help tracking your package or would like to inquire about it, please contact us by email at the following address: teamhomebyg@gmail.com
Do you have a refund policy?
We do our best to resolve any issues our customers may encounter with their online items. If you still wish to receive a refund on your order, we can of course make the payment, in the event that the appeal is made within 14 days following the date of the order and the product(s) concerned are not on sale. . For more information, please read more about our refund policy.